Frequently Asked
Questions

Standard orders are typically delivered within 3 to 5 business days from the date of dispatch. Delivery timelines depend on your location:

Major Cities (Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Faisalabad) — 2 to 3 business days in most cases.

Other Nationwide Locations — 4 to 5 business days. Remote areas may occasionally experience slightly longer delivery windows.

You will receive a tracking number via SMS or email once your order has been dispatched. You can monitor real-time delivery progress through the courier's tracking portal.

Yes. RK Derma offers Cash on Delivery nationwide across Pakistan. You pay when your order arrives — no advance payment required.

This applies to all standard product orders. Our courier partner will contact you before delivery to confirm timing. Please ensure someone is available at the delivery address to accept and pay for the order.

Once your order is packed and dispatched, you will receive a tracking number via SMS or email to the contact details provided at checkout.

Use this tracking number on our courier partner's website to monitor your parcel's real-time status and estimated delivery window. If you have not received tracking details within 24 hours of your order, please contact our support team.

Yes — orders can be cancelled before they are dispatched. To cancel, contact our support team as soon as possible after placing your order via WhatsApp or email, including your order number.

Once an order has been shipped and is in transit with our courier partner, cancellation is no longer possible. In this case, you may refuse delivery at the door, or contact us within 7 days of receipt to initiate a return if the product is unused and unopened.

Shipping charges may apply depending on your order value and location. Current shipping rates and any free delivery thresholds are displayed clearly at checkout before you confirm your order.

We periodically offer free shipping promotions for orders above a certain value. Check our website or social media pages for the latest offers.

If you notice an error in your delivery address, contact us immediately via WhatsApp or email with your order number and corrected address details. Address changes can only be made before the order is dispatched.

Once dispatched, the address is locked in the courier system. We will do our best to assist but cannot guarantee a mid-transit address change.

Apply Scalp Saver directly to a clean or slightly damp scalp. There is no need to rinse it out — it is a leave-in treatment.

Using clean fingertips or the applicator, distribute the lotion across the scalp and massage gently in circular motions until fully absorbed. Focus on areas of concern such as the crown, hairline, or any regions of thinning.

For optimal results, use twice daily — morning and evening. If using post-procedure (after hair transplant, PRP, or exosome treatment), begin use only when your clinician advises it is safe to do so.

WIN-T SPF 100 should be applied as the final step in your morning skincare routine, after moisturiser and before any makeup.

Apply generously to all exposed skin areas — face, neck, and hands — at least 20 minutes before going outdoors. Do not skimp on quantity; applying too little significantly reduces the effective SPF level.

During extended outdoor activity, reapply every two hours or immediately after swimming or heavy sweating. For daily indoor use with only incidental sun exposure, one morning application is sufficient.

Both Scalp Saver and WIN-T SPF 100 are formulated with skin compatibility in mind across a range of skin types. However, individual skin sensitivities vary, so we always recommend performing a patch test before first full use.

To patch test: apply a small amount to the inner forearm or behind the ear and wait 24 hours. If no redness, itching, or irritation occurs, the product is likely suitable for your skin. If you have a known allergy to any ingredient listed, consult a dermatologist before use.

Yes. All RK Derma products are cruelty-free. We do not conduct or commission any animal testing on our finished products or formulations at any stage of development.

Our formulations are developed with ethical and responsible manufacturing standards in mind. For specific questions about ingredient sourcing, please contact our team.

Results depend on the product and individual factors such as skin type, severity of concern, and consistency of use.

Scalp Saver: Most users begin noticing reduced scalp irritation and improved scalp condition within Weeks 1–2. Visible improvements in hair density and texture typically develop between Weeks 5–8 with consistent twice-daily use.

WIN-T SPF 100: Protection from UV exposure is immediate upon correct application. With regular daily use, improvements in pigmentation and skin tone are typically visible within 4–8 weeks.

We always recommend consulting your OB-GYN or dermatologist before introducing any new skincare product during pregnancy or breastfeeding. While our products are formulated with skin safety in mind, individual medical circumstances vary and a qualified professional is best placed to advise you.

Always follow your clinician's specific aftercare instructions. The timing for introducing post-procedure topical products varies depending on your surgical technique, healing progress, and your surgeon's protocol.

As a general guideline, many clinicians advise beginning leave-in scalp treatments between Day 7 and Day 14 post-transplant — once initial graft anchoring has occurred and the scalp surface is no longer broken or openly healing. Your treating surgeon will confirm the right timing for your individual case.

Scalp Saver was specifically developed to support scalp recovery following hair restoration procedures including hair transplant, PRP, and exosome therapies. Its formulation supports scalp balance, reduces inflammation, and helps maintain follicle stability during recovery.

We recommend discussing Scalp Saver with your treating clinician before incorporating it into your post-procedure routine to ensure alignment with their specific aftercare protocol.

Hair washing post-procedure is governed by your surgeon's specific instructions. In general, most hair transplant protocols permit gentle scalp washing from Day 3–7 onwards using a mild, sulfate-free shampoo.

Scalp Saver is a leave-in treatment — apply it to a clean, dry scalp after washing. Do not apply before showering or on a scalp with product build-up, as this reduces absorption and efficacy.

Protecting a healing scalp from UV exposure is important — direct sun can increase inflammation and compromise graft survival in the early weeks. However, applying sunscreen directly to the recipient area is generally not recommended in the immediate post-operative period.

Your surgeon will advise on when it is safe to begin applying topical sun protection products. In the early weeks, wearing a loose, breathable hat when outdoors is typically the safest approach.

RK Derma works with dermatology clinics and hair restoration professionals across Pakistan. Scalp Saver is formulated to meet the needs identified by clinicians during the post-procedure recovery phase.

For clinic enquiries, wholesale supply, or professional recommendations, please visit our contact page to speak with our team directly.

Returns are accepted within 7 days of delivery for unused, unopened products in original packaging. To begin the process, contact our support team via the contact page with your order number.

Once approved, you will receive return instructions. After the product is received and inspected, your refund will be processed within 5 to 10 business days.

RK Derma offers a 30-Day Satisfaction Guarantee on consistent product use. If you have used the product as directed for 30 continuous days and are not satisfied with your results, contact our support team to discuss a resolution.

Each case is assessed individually. This guarantee reflects our confidence in our formulations and our commitment to standing behind the results we promise.

Contact us within 48 hours of delivery with your order number and clear photographs of the issue. Our team will resolve this swiftly with a replacement or full refund — your choice — at no additional cost to you.

For hygiene and safety reasons, opened skincare products cannot be returned unless they are confirmed defective or damaged upon arrival. This policy applies to all RK Derma products once the seal has been broken.

If you believe your product is defective despite being opened, please contact us with photographic evidence and we will review the case.

Yes. RK Derma works directly with dermatology clinics, hair restoration centres, and aesthetic practices across Pakistan. We offer professional supply arrangements tailored to clinical requirements.

To discuss clinic supply, pricing, and product literature, please contact our team via the enquiry form and select "Clinic / Wholesale Enquiry".

Yes. Wholesale and bulk order pricing is available for clinics, distributors, and registered healthcare businesses. Pricing is assessed on a case-by-case basis depending on order volumes and business type.

Contact our commercial team via the contact page with details about your business and requirements to receive a tailored quotation.

Sample requests from clinics and healthcare professionals are considered on a case-by-case basis. Please reach out via our contact page, providing details of your clinic, the treating clinician's name, and your specific interest in the product.

RK Derma products are supported by an internal 8-week clinical user trial (200 participants) showing measurable improvements in scalp health, hair density, and hair texture. This data forms the basis of the performance claims on our website.

For professional product documentation or ingredient data sheets, contact our team via the contact page.