Customer Care · Returns & Refunds
Our Refund &
Return Policy
At RK Derma, your satisfaction is at the heart of everything we do. We stand behind every product we formulate — and we want you to feel fully confident in every purchase you make with us.
Section 01
Return Eligibility
We want you to be completely satisfied with your RK Derma purchase. If you are not happy with your order, you may request a return within 7 days of the confirmed delivery date, provided the following conditions are met:
- The product is unused and unopened in its original sealed condition
- All original packaging, inserts, and protective seals are fully intact
- The item shows no visible damage, alteration, or tampering of any kind
- You have your order confirmation or proof of purchase available
Important — Skincare & Hygiene Products
For hygiene, safety, and formulation integrity reasons, opened skincare or cosmetic products cannot be returned unless the item is confirmed defective or damaged upon arrival. This applies to Scalp Saver and WIN-T SPF 100 once the protective seal has been broken.
Section 02
Damaged, Defective, or Incorrect Items
We take quality control seriously, but if your order arrives damaged, defective, or incorrectly fulfilled, we will resolve it swiftly and at no additional cost to you.
Contact Us Within 48 Hours
Reach out to our support team within 48 hours of receiving your delivery. Contact us via the website form or email at info@rkdermacare.com.
Provide Your Order Details
Include your order number, a clear description of the issue, and product photographs showing the damage, defect, or incorrect item received.
We Resolve It Quickly
Our team will review your case within one business day and arrange a replacement shipment or full refund — whichever you prefer.
Section 03
The Refund Process
Once your return request is approved, our team will guide you through the return shipment process. Upon receiving and inspecting the returned item, we will initiate your refund immediately.
All returned products are inspected for the conditions listed in Section 01. If the product meets our return criteria, the refund is approved and processed through your original payment method.
30-Day Satisfaction Guarantee
RK Derma also offers a 30-Day Satisfaction Guarantee on consistent use. If you have used the product as directed for 30 days and are not satisfied with your results, contact our support team. We will assess your case and work toward a resolution that makes things right.
Section 04
Refund Timeline
We process refunds as quickly as possible. Please allow the following timeframes after your refund has been approved:
Processing times may vary depending on your bank or payment method. If you have not received your refund within 10 business days of our confirmation, please contact your bank first, then reach out to us if the issue persists.
Section 05
Shipping Costs on Returns
Original shipping charges are non-refundable unless the return is the direct result of an error on our part — such as sending a wrong item, a defective product, or a damaged shipment.
For approved returns due to customer preference (change of mind, unused and unopened items within 7 days), the customer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.
Section 06
Non-Returnable Items
The following items cannot be returned under any circumstances:
- Opened skincare products with broken hygiene seals
- Products returned more than 7 days after confirmed delivery
- Items showing evidence of use, damage caused by the customer, or missing packaging
- Products purchased during promotional or clearance sales (unless defective)
Section 07
How to Reach Our Support Team
Our customer support team is available Monday to Saturday, 9:00 AM – 7:00 PM (Pakistan Standard Time) to assist with any return or refund requests.
Get In Touch
📧 Email: info@rkdermacare.com
💬 WhatsApp: Available via our contact page
🌐 Contact Form: rkdermacare.com/contact
Please include your order number and product photos (if applicable) in your first message so our team can resolve your issue as quickly as possible.
Shop With Confidence
Every purchase is backed by our satisfaction promise
RK Derma stands behind every formulation. If something is not right, our support team is here to make it right.