Frequently asked
Straight answers, no hedging
Products & routines
Most users report comfort changes in weeks 1–2 and visible change between weeks 5 and 8. Our trial measured outcomes at the eight-week mark.
Yes, with sequencing. Cleanse first, treat second, moisturise third, sunscreen last in the morning. Introduce one active at a time, a week apart.
Softilex and Win-T SPF 100 are formulated for reactive skin. Patch test any active product on the inner forearm for 48 hours first.
No. Every product is sold individually as a one-time purchase, so you only buy what your routine actually needs.
Prescription items
ACE contains acitretin, a prescription retinoid with strict eligibility criteria. It cannot be added to the cart directly.
Upload your valid prescription on the ACE page. Our pharmacist reviews it, contacts you to confirm, and dispenses only when the prescription and eligibility check pass.
It is contraindicated in pregnancy and for those who may become pregnant within the period defined by their prescriber. Follow your doctor's instructions exactly.
Orders & delivery
Available delivery charges are calculated and shown during checkout before payment.
The available delivery estimate is confirmed with your order and can vary by destination and courier availability.
Unopened products can be returned within 30 days of delivery for a full refund. Opened products are covered by our satisfaction guarantee on a case-by-case basis.
Current payment methods appear during checkout. A method is available only when it is shown there.